TriggerDoctor identifies broken triggers in Zendesk by detecting missing users, forms, brands, and groups referenced within trigger configurations, marking them with "ERR" keywords for easy identification. The app enables users to quickly pinpoint problematic triggers and navigate directly to the editor for fixes, eliminating the manual audit process. Zendesk administrators and support teams benefit from maintaining cleaner automation workflows and removing configuration bottlenecks.
Vendor Description
Our philosophy is “Less is more” and to cater to this, we have create an app to help companies have a cleaner and less clogged Zendesk.
Having to do trigger cleanup can be a big pain, especially if you have dozens of triggers and a large team.
With TriggerDoctor you can easily identify broken triggers and see what exactly is wrong with them. Zendesk does not have this capability by default.
This app helps you identify missing users, forms, brands, groups referenced in the triggers, by adding the “ERR” keyword followed by the name of the missing entry. Once the issue is identified, you can click the trigger link in the “url” column to navigate directly to the trigger editor and fix the problem inside the Zendesk admin interface, all this for FREE!
Benefits:
Understand what's holding you back
Clarity in what you need to fix
Removing bottlenecks
Take back control of your Zendesk
Installation
Install the app
Run app
Download CSV report
Alternatively, you can paste CSV data in a copy of the provided Google Sheets template which will highlight the problem areas (hinted by the ”ERR” keyword).'.
Done
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