The Totango Insights app embeds customer health and account data from Totango directly into Zendesk tickets, allowing support agents to view user and account insights without leaving their workspace. This helps agents understand customer context and engagement metrics to provide more informed support responses.
Vendor Description
Use the Totango widget to display user and accounts insights from Totango about the user and account related to the Zendesk issue you are viewing.
Installation
Follow the insructions in the following link to install this app: https://support.totango.com/hc/en-us/articles/204010915-Installing-the-Totango-Zendesk-App
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