Ticket Quality analyzes ticket handling performance by tracking SLA compliance, group transfer workflows, business hours, and agent assignment patterns within Zendesk. The app helps administrators, supervisors, and QA staff identify efficiency gaps and quality issues across all ticket channels without requiring additional configuration.
Vendor Description
Enhance your team's quality and efficiency with our advanced ticket analysis solution for Zendesk Support. Ticket Quality provides detailed insights into ticket handling, SLA compliance, and team performance metrics.
Key features:
Analysis of key SLA metrics: first response and full resolution
Detailed group transfer history with working time for each group
Business hours analysis
Analysis of ticket assignment and offering to different agents
Perfect for your team of Administrators, Supervisors, or QA staff.
Ticket Quality seamlessly integrates with your Zendesk workflow, as it can audit any ticket, whether it's messaging (WhatsApp, Chat Widget, Facebook DM, Instagram DM, XCorp DM, Telegram) or Asynchronous (Email, Web Form, Api, Facebook POST, Instagram POST, XCorp POST) providing immediate information or upon ticket resolution without any additional configuration.
For support or inquiries, send us an email at [email protected]
Installation
Install the app from the Zendesk marketplace
No additional configuration required - the app will start analyzing the ticket as soon as you enter one, it works ticket by ticket, not in bulk
Access the app from the right ticket sidebar, where the apps are located, to view detailed information
For additional support, contact us at [email protected]
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