Ticket Manager enables bulk creation and updating of Zendesk tickets through CSV file uploads with customizable rules and an intuitive interface. The app supports native fields, custom fields, tags, and HTML comments, while providing error monitoring, submission history, and pre-built templates to streamline ticket operations. Teams of any technical skill level can efficiently manage large-scale ticket operations without manual entry.
Vendor Description
Increase the efficiency of your operation by creating and updating tickets in bulk with a simple configuration and user-friendly interface.
Features
- Bulk creation and editing of tickets via CSV files and customizable rules.
- Monitoring of status and processing errors.
- History of submitted processes.
- Control over native fields, customizable fields, tags, and inclusion of comments in HTML format.
- Standard load templates to expedite the submission of new tickets.
In each processing submission, you can specify the ticket properties you want to create or modify through an easy-to-use interface, even for users with little technical knowledge of Zendesk. The Ticket Manager also includes auto-filling of the submission form in native fields, using the corresponding names in the CSV file headers, making everyday operation easier.
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Installation
Installation
Follow the steps below to start using our application:
- Click the install button;
- Contact us via email at [email protected] to enable the application;
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