Ticket Goals enables support admins to set and track daily and weekly ticket targets for individual agents and agent groups, displaying real-time progress in the ticket sidebar to boost team motivation and accountability. Support managers use this app to establish clear performance benchmarks and monitor goal achievement across their teams through an intuitive dashboard.
Vendor Description
This app enables admins to set ticket goals for all team members and displays the goal progress in the ticket sidebar.
- Boost your teams motivation and performance by giving them clearly defined goals
- You can create daily and weekly goals for each support agent
- Organize your team members in groups to set up team goals
- Simple interface and easy to use
You want to give feedback, make suggestions or would like a custom version of this app tailored to your needs? Feel free to contact me - I'd be happy to help.
Installation
Basic installation:
- Install the app
- Open a ticket to see the new app in the app section of the ticket sidebar
- Add a goal for yourself by clicking on the reply counter next to the progress bar and typing in your goal
Advanced Configuration:
- Open the app settings via the app icon in the left hand sidebar
- Select a group from the drop-down selector
- Add default goals in the fields next to the group selector to activate team-based counting for this group
- Additionally, you can click on the reply counter of each team member to set up individual goals
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