Ticket Access Logs displays a searchable, filterable record of who accessed or modified each ticket and when, enabling agents and compliance teams to audit ticket access, investigate unauthorized access, and meet data protection regulations like GDPR and ISO 27001. The app surfaces API-level access data directly in the ticket sidebar, providing read and write event tracking necessary for maintaining accountability over sensitive customer information. Organizations requiring the Advanced Data Privacy and Protection add-on benefit from having transparent visibility into ticket access trails without leaving Zendesk.
Vendor Description
Ticket Access Logs helps organizations meet security and compliance requirements by making ticket access data visible inside Zendesk. The app shows who viewed or modified a ticket and when, supporting access audits, investigations of unauthorized access, and compliance with data protection standards (such as GDPR and ISO 27001) that require traceability and accountability for access to customer data.
Please note
The Advanced Data Privacy and Protection add-on is required for this app to function.
Features
- View the access event log for the current ticket
- Display ticket access data that is otherwise available only through the Zendesk API
- Filter, sort, and search access events directly in the ticket sidebar
What the app does
The app displays the access log for the current ticket, showing when agents or administrators viewed or modified it. This provides a record of both read and write events associated with the ticket.
About OAPPS LLC
OAPPS has been a Zendesk partner since 2015, specializing in:
- Building apps for Zendesk
- Implementing Zendesk solutions
- Data migration projects for Zendesk customers
Learn more about our work at OAPPS.io.
Support
For annual payment options or if you do not have a credit card, contact us via our help center.
💬 Contact us if you need help.
🐞 Report bugs or request features in our Help Center.
Data Handling & Privacy
The app does not collect, store, or transmit any personal or customer data.
Installation
- Make sure the Advanced Data Privacy and Protection add-on is enabled in your Zendesk account.
- Install the app from the Zendesk Marketplace. You can use the NOCC coupon to install without providing a credit card.
- Open any support ticket in Zendesk.
- In the ticket sidebar on the right, locate the app Ticket Access Logs.
- Use the app to view the access event logs for the selected ticket.
Need Help?
Experiencing issues? Contact us - we're happy to assist!
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