The Shortcuts app enables support teams to create quick one-click links to internal business systems with contextual information automatically populated from ticket data such as customer name, email, or order number. This reduces time spent manually searching and navigating across multiple platforms for e-commerce, IT support, delivery, and finance operations. Support agents and team leaders benefit from improved efficiency by accessing order management systems, knowledge bases, tracking tools, and billing platforms directly from Zendesk tickets.
Vendor Description
Are you the kind of teamleader that likes efficiency? Then this app is definitely for you!
★ Core Features
Shortcuts lets you create quick links with contextual information to your internal systems.
Contextual links add contextual information like name, email address or order number to your link.
★ Usecases
E-commerce — open OMS, WMS, PSP, straight to order pages
IT Support & Services — open client’s Software, service systems and search knowledge bases
Delivery — open Tracking Management, Vehicle Pools, Asset Management
Finance — open Invoices, Payments, Billing systems
Built by Sparkly. 7 day free trial included. Free for sandbox accounts.
Sparkly, Amsterdam, the Netherlands.
Installation
To activate your 7 day free trial, install the app and enter your payment information. We won't charge your card until the end of your trial.
Shortcuts
- Install the app
- Create your very first Shortcut
- Enjoy :)
Check out our Help Center for any questions, or talk to our support team.
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