Seismic Knowledge enables revenue and support teams to search across multiple knowledge repositories—including Seismic, Lessonly, Zendesk, Confluence, and Google Drive—directly from Zendesk, surfacing verified answers at the point of need. The app uses AI to recommend relevant answers to common questions and learns from user feedback to improve answer relevancy over time. Teams benefit from reduced knowledge silos, faster resolution times, and visibility into knowledge gaps across their organization.
Vendor Description
Seismic Knowledge is a self-service enablement tool that provides revenue teams with fast access to verified knowledge at the point of need, in the flow of work, at scale.
Our Seismic bot for Slack detects common questions asked and provides automated AI-recommended answers
Why Seismic Knowledge?
Smarter, faster answers - Smarter: Knowledge becomes smarter over time as it is used. Meaning the more questions your teams ask, the more it learns, effectively harnessing the power to build and organize the best knowledge base. Team members can up- or down-vote answers to improve the relevancy of answers. - Faster: Deliver crowdsourced and verified knowledge in bite-sized FAQ format, wherever your teams work. Accelerate deals and provide outstanding customer experiences with access to relevant information on-the-fly.
Single source of truth Break down knowledge silos by unifying search across disparate tools like Seismic, Lessonly, Google Drive, Slack, Confluence, and Dropbox to make answers easily accessible.
Uncover knowledge gaps Tap into the collective and identify unique insights to uncover enablement opportunities and fill knowledge gaps instantly.
Installation
Not a Seismic customer yet? Visit seismic.com to request a demo and learn more.
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