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Secret Service enables agents to quickly create Zendesk tickets that include internal notes without navigating standard ticket creation workflows. The app supports Markdown formatting in ticket descriptions and is available in English and Spanish, making it useful for agents who need to document internal information alongside ticket creation.
Support
1 / 2
Vendor Description
- Quick way to create a new ticket with an Internal Note.
- Markdown is accepted in the Ticket Description.
- Available in English and Spanish.
Installation
- To create a ticket, you will need:
- Requester's email address.
- Ticket Subject.
- Ticket Description to submit as Internal Note.
- Edit ALL Triggers in your account that send notifications when the ticket is created. Add the condition
Ticket: Comment is... | Public(See image). - Make sure to edit the ticket after it has been created.
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