Savoir Ticket History displays a customer's recent tickets directly in the ticket sidebar, showing key details like status, creation date, assigned user, and tags. Support agents can click on any ticket in the history to view a detailed preview and access the full ticket, enabling faster context switching and improved customer service efficiency.
Vendor Description
Savoir Tecnologia - Ticket History
This application features the Ticket History functionality, providing operators with a quick and efficient view of the most recent tickets associated with a particular user.
This convenience is offered directly in the ticket sidebar, where crucial information such as status, creation date, currently assigned user, and relevant tags are readily available.
Clicking on a specific ticket will display a detailed preview of the ticket, along with a direct redirection link to the respective ticket, further simplifying access to detailed information.
Installation
Installation is simple. Simply search for the Savoir Ticket History app in the Zendesk Apps Marketplace and click Install.
On the app settings screen, select the ticket list size and click Install
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
