The SAP Litmos app enables support agents to assign customers to training courses, learning paths, and teams directly from Zendesk tickets without leaving the ticketing system. Agents can also view customer training results and progress within the same interface, streamlining the process of directing customers to relevant training materials. This integration benefits support teams that use Litmos for training delivery, allowing them to provide targeted learning recommendations as part of their support workflow.
Vendor Description
SAP Litmos' integration with Zendesk provides support agents with a Litmos app that sits in the ticketing system, and this gives agents the ability to assign customers to courses, learning paths and teams in Litmos or even view their training results right from the Zendesk ticket.
Installation
- Log into Zendesk as an Administrator and proceed to this link: https://www.zendesk.com/apps/support/litmos-lms/
2.On the Litmos LMS app listing page, click "Install" to proceed to the app installation process. Be sure to select an account to install the Litmos app into.
3.Enter the Title of the App (what your agents will see it listed in the Apps bar), Company name, API key (see the article in the note below), API Limit (see note below), and which user roles in Zendesk will be granted access to the app in Zendesk.
https://support.litmos.com/hc/en-us/articles/227738627-Zendesk-Integration
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