The Reminder App enables Zendesk agents to create unlimited reminders for tickets with notifications delivered via pop-ups and emails when due, and allows agents to assign reminders to team members and set reminders on closed tickets for follow-up actions. Agents can mark reminders as completed and view analytics through a centralized dashboard, helping teams stay organized and ensuring no tasks fall through the cracks even after ticket resolution.
Vendor Description
Notifications play a crucial role in keeping individuals informed, connected, and up-to-date in today's fast-paced world. These messages serve as instant alerts, delivering important information, reminders, updates, and announcements across various communication channels. Whether it's a pop-up message on a device, an email, SMS, or push notification, the goal remains the same: To efficiently communicate valuable information
Features:
Configure an infinite count of reminders for a ticket.
Allow agents to involve other team members in each reminder they establish.
Enable reminders to function seamlessly on closed tickets, ensuring ongoing prompts for future actions, even after ticket resolution.
A single-view dashboard provides analytical data such as the total number of connected YouTube accounts, total channel and comment counts, totaReceive popup notifications and emails upon reminders becoming due.
Mark reminders as completed, akin to checklist items.
Feel free to get in touch with us to schedule a demo, inquire about implementation, or arrange training sessions. You can reach us at [email protected]
Installation
Go to this URL for deatialed installation guide: https://saasly.in/apps/userguide/how-to-install-reminder-app-by-saasly
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
