This app displays a list of related tickets that share the same custom field values as the ticket currently being viewed, with the specific custom fields to monitor configured by administrators. Support agents benefit by quickly identifying and accessing related tickets without manual searching, improving efficiency when handling cases with shared attributes or dependencies.
Vendor Description
A Zendesk app that shows a list of tickets that have the same Custom Field(s) value(s) as the current ticket being viewed. Custom Field(s) to be used are configuration parameters of the app.
Installation
Get custom_field id you want to use as reference from Settings -> Ticket Fields and introduce it at app configuration form. You can also use the word 'requester' as 'id' if you want to get tickets submitted by the same person.
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