RedCritter Profiles enhances agent profiles in Zendesk by displaying badges, certifications, and skills, while enabling peer-to-peer recognition through an accolades system. Agents can quickly view colleagues' accomplishments and send recognition, fostering a culture of appreciation within support teams. This tool benefits customer support organizations looking to boost agent engagement and highlight expertise across their workforce.
Vendor Description
RedCritter Profiles for Zendesk embeds surfaces all your agent's accomplishments and even encourages peer-to-peer recognition. Agents can view other agents profiles and send accolades in a couple of clicks. Visit www.redcritterconnecter.com/solutions/zendesk to learn more.
Installation
RedCritter Profiles requires a RedCritter Connecter account. Visit www.redcritterconnecter.com/solutions/zendesk to learn more. Contact us at [email protected] if you would like a one-on-one demo.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
