Quick View enables Zendesk agents to favorite and instantly access their most-used ticket views from the top bar, eliminating time spent navigating menus. The app stores only favorited view IDs within the Zendesk instance using Custom Objects, with no external data transmission. Support teams benefit from faster ticket navigation and streamlined workflows with minimal clicks required to switch between views.
Vendor Description
Quick View helps agents move faster by bringing their most important ticket views right to the surface.
No more digging through menus — organize, favorite, and open key views instantly from the top bar to keep your workflow smooth and focused on customers.
Key features:
- Favorite any view with a single click for easy access.
- Instantly open and switch between active and grouped views.
- Clean, modern design with loading indicators and empty-state messaging.
- Automatically detects and organizes grouped views.
Data & Privacy:
Quick View only stores a list of favorited view IDs within your own Zendesk instance using Custom Objects. No ticket content, personal data, or customer information ever leaves Zendesk. Data is never shared, transmitted, or stored externally.
Learn more in our Privacy Policy.
Why choose Quick View?
- Efficiency: Spend less time navigating menus and more time resolving tickets.
- Simplicity: Lightweight, responsive, and purpose-built for Zendesk agents.
- Clarity: Keep your most-used views front and center, organized your way.
About ZenSuite:
Quick View is part of ZenSuite — a growing suite of clean, practical Zendesk tools designed to make support simpler for everyone.
Our mission is to provide useful, high-quality apps that are 100% free, empowering teams of all sizes to work smarter and faster.
Learn more and explore our free tools at www.zensuite.co.
Installation
Install the app, then pin it to your top bar in Zendesk Support. Click the ★ icon next to any view to add it to your favorites for instant access.
⚙️ Post-Install Setup (Required for all users)
To allow all agents to use this app:
- Go to Admin Center → Objects and rules → Custom objects → Quick View App (created by the app).
- Under Permissions, enable 'View', 'Edit', 'Add', and 'Delete' for all roles that will use the app.
- Under Object list, select Only admins.
This hides the object from the Agent Workspace while keeping it functional for all users.
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