Quick Merge enables agents to merge multiple tickets from the same requester without leaving the current ticket view, reducing navigation time and improving efficiency. The app displays available tickets matching configurable status criteria (new, open, pending, or on-hold) and allows agents to review and select tickets for merging directly from a sidebar panel. Administrators can customize which ticket statuses trigger the merge option, helping teams streamline ticket consolidation workflows.
Vendor Description
Quick Merge allows your agents to quickly merge any open, pending, on-hold or new tickets of the requester right from the ticket view. Adding this functionality to your workflow will save time and allow your agents to offer better support to your customers.
- The app will appear when the requester has more new, open or pending tickets (Admins can pick specific statuses within the settings-page)
- The agent can then review the content right there, without navigating away
- In order to merge tickets, the agent simply selects tickets from the list
Installation
Simply click the install button.
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