This app enables Zendesk support teams to escalate tickets directly into Project Insight tasks, creating a unified workflow that connects support, sales, and finance operations. Features include project management, time tracking, document collaboration, and reporting capabilities that help teams organize work and track progress across departments. Organizations benefit from improved customer experiences and increased visibility into how support issues impact broader business operations.
Vendor Description
Project Insight provides SELL-WORK-BILL™ workflows efficiently bridging the gap between Sales, Support and Finance. By linking these systems, you have better customer experiences and more growth opportunities.
Easily create, update and organize work in one place. Collaborate with people in and out of your organization. Project Insight is free with paid add-ons, and fixed cost integrations.
Core Features:
Projects & Tasks
Document Management
Time Tracking
Reporting & Insights
Easy Collaboration
Mobile App
And more!
PI makes your life easier, integrating with Zendesk, QuickBooks, Trello, Jira and host of other tools. For a free account, go to https://projectinsight.com/team.
Installation
After installing the add-on, go to a Ticket that needs work escalation.
In the Project Insight App Pane, log into your PI workspace OR create a new one. Follow the prompts to complete your sign-in.
Once you are signed in, you can escalate a Zendesk Ticket into a Projec Insight task by cicking the CREATE TASK button.
You will be prompted to choose an existing project. (If you do not have a project created, go to your PI workspace and create one.)
After you have selected your project you will be prompted to choose the Project Manager.
After you complete this, refreshing the Ticket will show the Task information next to the Ticket.
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