PDF Editor Pro allows Zendesk agents to edit PDFs directly within their agent view using a popup or new tab interface, eliminating the need to download files locally. The app displays all PDFs from the current conversation in a sidebar and enables users to make edits without leaving their workflow, improving efficiency for support teams that frequently handle PDF documents.
Vendor Description
The best way to edit PDFs with Zendesk
Join dozens of other organizations editing hundreds of PDFs each month inside of their agent view without the need to download them.
The days of downloading PDFs to edit them are over. When you first start using PDF Editor Pro, you'll notice that you can easily see all of the current conversation's PDFs in the side bar. Your files can open in a window so you can edit them without downloading to your local computer or even leaving your agent view.
Once you install this app, you will also be able to
- Edit PDFs in a new tab
- Download PDFs if needed
Built by Blue Canary Software and our amazing users.
Installation
Click Install. Please check to ensure you don't have "Require authentication to download attachments" enabled. For more details see the Zendesk help page here: How can I troubleshoot attachments issues in Zendesk Support?
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
