This integration connects Zendesk support tickets to Notion, allowing teams to preview live ticket data, status, and properties within their Notion workspace. Support teams can leverage Notion's database features like filters, views, and rollups to create custom ticket views and collaborate across their organization's knowledge base. The app benefits organizations that use Notion as their primary workspace and want to consolidate support workflows with broader team operations.
Vendor Description
Notion is the connected workspace where better, faster work happens. Notion powers world’s best teams – from next-generation startups to innovative enterprises - and helps them:
- Create and share docs
- Manage projects
- Organize knowledge—all in one place
Get started with Notion for free
With the Notion integration with Zendesk, you can connect your support workflows with the rest of your organization and help your teams collaborate in one place. You can preview live Zendesk tickets, their status and other key properties in Notion – and use database filters, views, rollups, and relations to create custom views of your projects.
Installation
How to set up the integration
This integration must be installed and connected in Notion. If you don't have a Notion account yet, get started with Notion for free here.
- In your Notion workspace sidebar, select
Settings & members - Head into
My connections→Discover new connections→ selectZendeskandConnect - On the
Connect to Zendeskscreen, insert your Zendesk subdomain - Follow the prompts to complete the sign-in and authentication process
How to use the integration
- To create a preview of Zendesk tickets in Notion pages, copy the link of any Zendesk ticket link, paste it into Notion and select
Paste as preview - To link Zendesk tickets to items in your Notion database, add a new property to your database using the
+button at the top right of your database and selectZendesk TicketIf it’s your first time using Zendesk with Notion, you will be prompted to authenticate the integration following the steps outlined above in the *How to set up the integration** section. Once connected, you will see a detailed preview of the linked content in Notion
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