Notify & Pin enables Zendesk agents to receive instant pop-up notifications and broadcast custom messages directly within the Support interface, with features including notification history tracking, group or individual targeting, message pinning for quick reference, and reusable templates. Support managers and team leads benefit from the ability to quickly communicate critical updates and ensure message delivery to specific teams or agents without requiring external tools.
Vendor Description
Elevate your Zendesk Support experience with Notify & Pin, a powerful app designed for seamless communication and enhanced efficiency.
Features
Pop-up Notifications: Receive instant alerts in the top right corner of Zendesk Support.
History Tracking: Keep tabs on notification history and dismiss items once actioned.
Targeted Notifications: Direct messages to specific groups or individual agents for personalized communication.
Broadcast Custom Messages: Communicate important updates by broadcasting custom messages to your team.
Pin Notifications: Pin essential information for quick reference and easy access.
Notification Templates: Create reusable templates for efficient communication in recurring scenarios.
Upcoming Feature: Triggers Event Handler, Push Notifications in Outside Desktop
Installation
Detailed installation information can be found at the following URL:
https://saasly.in/apps/userguide/how-to-install-notify-and-pin-integration-in-zendesk
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