Mayday is an AI-powered knowledge management platform that aggregates information from multiple sources (wikis, SharePoint, Confluence, Notion, etc.) and surfaces contextually relevant answers directly within Zendesk tickets. The app enables support agents to resolve issues autonomously without leaving Zendesk by providing AI-generated suggestions, automated answers, and interactive decision trees, while also offering learning management features like quizzes and learning paths. Organizations benefit from faster ticket resolution, reduced agent ramp-up time, and improved first-contact resolution rates.
Vendor Description
Mayday Zendesk App
Mayday is the 1st AI Knowledge Empowerment Platform dedicated to customer service! Mayday offers state of the art knowledge management and learning management systems by:
- Gathering knowledge from any sources (wiki, sharepoint, drive, confluence, notion, documents, etc.)
- Transforming and ensuring knowledge quality with advanced AI Knowledge Management capacities
- Delivering knowledge right into Zendesk with powerful AI suggestions and automated actions
Agents no longer have to get out of Zendesk and waste time looking for information or learning everything by heart. They are operational since day 1 and fully autonomous in ticket resolution, even when working remotely. Everything they need is right into their Zendesk window!
Key features:
- Knowledge AI generation and optimization
- AI knowledge suggestion
- AI answer generation
- AI deep search
- Interactive decision trees
- Productivity features (favorite & pinned content, real time notifications, feedbacks)
- Zendesk actions triggers
- Knowledge life cycle management (dashboards, todo, workflow, etc.)
- AI public help center
- AI learning management (quizzes, learning paths, etc.)
If you want to transform your agents into SuperHeroes, download our app and visit www.getmayday.co
Data & Privacy
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Installation
In order to use our Zendesk integration, all you need is a Zendesk Support account with administrator permissions, a Mayday account and a Mayday API key.
- Create a Mayday account.
- Install the Mayday app in Zendesk Support using a Zendesk admin account.
- Fill the form at the end of the installation with your Zendesk subdomain and your Mayday API key.
- Go back to your Zendesk integration settings in Mayday and fill the form in part
- Finally, authorize Mayday to connect to your Zendesk account.
Congratulations, you are all set!
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