LumApps provides an employee intranet platform that enables two-way communication between management and staff while facilitating peer collaboration through social discussions and business communities. The Zendesk integration allows organizations to embed support ticketing directly within their digital workplace, providing personalized views of user requests and improving help content discovery. This benefits enterprises seeking to streamline internal communications, consolidate scattered corporate content, and integrate support workflows into a unified employee hub.
Vendor Description
LumApps Social Intranet is designed for organizations to communicate, collaborate, and engage employees. This Communication & Knowledge Platform contributes to smarter, more efficient, and better-connected workforces around the world.
Fully integrated with your IT environment, LumApps intranet simplifies access to all corporate content, social discussions and business communities, in one place. LumApps is the only employee hub that enables both vertical - top-down communication and bottom-up feedback - as well as horizontal exchanges.
Lumapps’ Zendesk integration allows companies to offer seamless help desk experience integrated with their digital workplace:
Submit ticket in context
Personalized views on users requests
Increase content discoverability through Lumapps Search
Installation
The Zendesk integration is available through your LumApps Marketplace extensions. In order to deploy and configure the integration, you must first have the Marketplace add-on activated for your organization and be a global administrator. Please connect with the LumApps team here to learn more at [email protected]
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