Knowmax is an AI-powered knowledge management platform that integrates with Freshdesk to provide agents with guided decision trees, dynamic FAQs, articles, and visual guides for resolving customer issues efficiently. The app enables customer service teams to create and distribute knowledge across multiple channels while reducing documentation time and errors through one-click resolution insertion into the CRM. Support managers and customer experience leaders benefit from a centralized knowledge repository that breaks down departmental silos and accelerates agent resolution times.
Vendor Description
Knowmax stands out as a premier Customer Engagement and Self-Service Platform, making strides in over 20 countries and empowering brands in their Digital Transformation & Omni-Channel Initiatives.
As a Do It Yourself (DIY) platform, Knowmax enables CX & Training Heads to effortlessly create, curate, and distribute knowledge across assisted and digital touchpoints. Break down departmental silos to gain a competitive edge in customer experience initiatives.
The seamless integration of Knowmax with Freshdesk elevates agent capabilities, allowing them to tackle intricate calls with guided workflows presented in a decision tree format within the CRM. The resolutions provided can be swiftly inserted into the CRM by a simple button click, streamlining post-call documentation and eradicating any chances of inaccuracies.
Knowmax comprises essential components like Decision Trees, Dynamic FAQs & Articles (Knowledge Base), Picture Guides, and Learning & Quiz Management.
Key Benefits:
Agents experience zero documentation errors.
Significant time savings on post-call documentation.
A centralized repository of knowledge.
Installation
Please follow below instructions to setup Knowmax within Zendesk.
Open URL
https://app.knowmax.ai/<your-domain>in a web browser.Login with provided credentials.
Copy the URL till
https://app.knowmax.aiand use it under apiDomain field.Copy
<your-domain>as per the URL given to the client.Paste the
<your-domain>in clientName field.Click on 'Install' button below & Save the configuration
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