Klark is an AI-powered tool that automatically builds a knowledge base from existing Zendesk tickets and FAQ articles, then generates draft responses for new tickets based on that knowledge base. Support teams benefit from faster ticket resolution with AI-assisted answers, and pricing is based only on successful resolutions, reducing financial risk. The app prioritizes data security with GDPR compliance, EU data storage, and encryption throughout the process.
Vendor Description
Klark is an advanced GenAI-powered tool designed to boost your customer service productivity and quality.
In under 5 minutes, Klark is up and running and it:
- Automatically creates your specific Knowledge base using existing tickets and FAQ articles
- Generates drafts for your tickets based on your Knowledge and leveraging the best existing LLMs
You pay only for successful ticket resolutions, making Klark a win-win partner: get started with Klark to enhance today your customer interactions!
Data Privacy & Security: Klark processes ticket data and FAQ content to generate AI-powered responses. All data is transmitted securely using encryption and is processed in compliance with GDPR and industry security standards. Customer data is used solely for generating ticket responses within your Zendesk instance and is not shared with third parties for marketing purposes. Data is stored securely on EU servers and retained according to your subscription settings. For more information about our data handling practices, please visit our privacy policy at https://www.klark.ai/security-gdpr or contact us at https://www.klark.ai/contact.
Installation
- Contact us at https://www.klark.ai/contact to create an account.
- Retrieve your apiToken here: https://console-eu.klark.ai/settings/crm and paste it into the apiToken field.
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