The inSided - Federated Search app enables community members to simultaneously search both inSided community content and Zendesk Guide knowledge base articles from a single search interface. This integration increases self-service resolution rates by helping users find answers whether they exist in user-generated community discussions or official knowledge base articles, reducing the time spent searching across multiple platforms.
Vendor Description
Expand your community knowledge - simultaneously search through your Zendesk Guide content and user-generated content on your inSided community. Sometimes community members are looking for an answer to a question that has never been asked on your community, but are available on your Zendesk Guide knowledge base. After setting up this integration, your community members will be able to simultaneously search through your community content AND Zendesk Guide knowledge base. Saving them valuable time and increasing your self-service resolution rate.
Installation
Make sure you have the Zendesk Support Integration installed, see https://community.insided.com/api-103/escalate-a-community-post-to-zendesk-a-brief-tutorial-1454 for installation instructions. Once installed simply enable the Zendesk Federated Search toggle in Control > Settings > Integrations.
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