Hugo is a meeting notes platform that integrates with Zendesk to enable support teams to create and track tickets directly from meeting documents with a single click. The app allows teams to maintain updated meeting notes synchronized with linked Zendesk ticket statuses, ensuring action items from customer calls and support meetings are captured and actioned without falling through the cracks. Support teams, customer success managers, and hybrid work groups benefit from this unified approach to managing meeting outcomes and follow-up tasks across their organization.
Vendor Description
What is Hugo?
Hugo is a meeting notes platform for fostering a culture that improves meeting performance and cohesion for hybrid work teams.
How? By uniting calendars, docs, and tasks, Hugo makes it easy to share meeting agendas, collaborate in real-time, and ensure that actions don’t slip through the cracks.
From customer calls to team meetings to one-on-ones, Hugo unlocks an incomparable way to work, that equips people not only to run better meetings but to be better teammates who are the best at their jobs.
Integrations with Zendesk and 20+ other apps ensure that meeting outcomes can be seamlessly shared with colleagues, even if they’re not Hugo users themselves.
The result is that people show up to meetings prepared, customer calls are more productive and teams know what’s happening whether or not they were in the same room.
How does Hugo + Zendesk work?
- Once you have signed up for a free Hugo account, connect Zendesk to create tickets directly from your meeting document. That means any support issues in meetings are directly be actioned in just one click.
- Best of all, keep your meeting notes up to date with the status of linked Zendesk Support tickets, so you’re always in the know.
Hugo is free for small teams, so click to get started in seconds.
Installation
Getting started with Hugo is easy
Click here to sign up for your free Hugo account.
Login with Google Suite or Office 365 and follow the instructions to create a Hugo account for your team
Once created, click 'Enable apps' in the left navigation bar.
Scroll down to the Zendesk app and click 'Enable'
Hugo will ask you for your Zendesk domain and then click 'Approve' when asked for permission to access Zendesk
Zendesk is now connected - you can create Zendesk tickets right from your meeting docs.
We're here to help. If you need a hand getting setup, send us an email.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
