Hightouch integrates Zendesk support tickets with Slack, enabling customers to create tickets directly in Slack while support agents' responses sync back to the messaging platform. The app also provides Customer Success Managers with a web dashboard to manage customers and tickets while connecting data from Salesforce, Jira, Zendesk, and Slack for a unified customer view.
Vendor Description
Hightouch helps companies build better relationships with their customers on Slack. We help you manage customer communications for:
- Customer Success
- Support
- Sales
Our bi-directional channel integration allows your customers to create support tickets from directly within Slack, and for your support agents' responses to feed back into Slack. Customers get to live in Slack and support gets to live in Zendesk!
CSMs can also use the robust Hightouch webapp in order to manage their customers better and create support tickets on behalf of their customers. We help CSMs link Salesforce, Jira, Zendesk, and Slack in order to get a full view of their customers.
In order to get started, you can get started here!
Installation
You will first need to have a Hightouch account. In order to get started, you can request access here or create your account immediately here. Then you will be able to follow this document in order to complete your setup.
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