Hide User Fields

Simplify your Zendesk user profiles and help agents focus on what really matters.

This app allows you to hide specific user fields from the agent interface, helping reduce visual clutter and streamline workflows. Whether you're managing dozens or thousands of users, this tool gives you full control over which user fields are visible, so agents see only the most relevant information.

With a user-friendly configuration panel, you can easily choose which fields to hide—no coding required. Hide sensitive or unnecessary data to maintain a clean interface, enhance productivity, and ensure that your support team works more efficiently.

Key benefits: - Improve agent focus by removing visual noise
- Customize the user profile view to fit your team’s needs
- Hide irrelevant or sensitive user fields with just a few clicks
- Reduce onboarding time by simplifying the interface
- Works out of the box with a simple and intuitive setup

This app is ideal for support teams of any size looking to tailor their Zendesk environment and optimize day-to-day operations.

Data and privacy

This app runs entirely within the Zendesk App Framework (ZAF) in your agents' browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk's official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app's features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our Legal & Data Protection Notice.