Hide Ticket Forms allows agents and administrators to selectively hide specific ticket forms from the Agent Interface based on agent group or role. The app enables organizations to streamline form visibility by displaying only relevant forms to different agent teams, reducing clutter and improving onboarding efficiency. It supports multiple installation instances for different team rules and processes all data locally in the browser.
Vendor Description
Hide Ticket Forms
The Hide Ticket Forms App makes it easy to hide ticket forms in the Agent Interface. Follow the simple set up instructions to choose which forms should be hidden. Then choose which groups or roles should have the forms hidden..
About the Hide Ticket Forms app
Do you ever find it necessary to enable forms for some groups of agents but not for others? Think it’s cumbersome to have every single form available for every single agent? Or maybe you have certain agent roles that need to have specialized ticket forms that shouldn't be visible to other agents. If so, then the Hide Ticket Forms app may be right for you.
This app makes it easy to hide ticket forms in the agent interface. Just install the app and then follow the set up instructions to start hiding forms. Have more questions? Check out our help centre article for more details.
Key Use Cases
Ideal for a range of use cases, such as restricting form access, keeping the form list compact, only showing the forms needed by the agent, or helping on board new agents by only having them see the forms they need.
- Hide forms based on group
- Hide forms based on user role
- Install multiple times to set up different rules for different teams
- Keep separate agent and Help Centre forms
- Keep form lists neat and compact
Data Usage Disclosure
All data is processed locally in the browser. No data is sent to, fetched from, or stored on external service. Please visit our data disclosure policy page for more specific information about this app.
About Eastern Logic
We strive to provide thoughtful solutions for organizations using Zendesk. Our solutions range from the simple apps that add a key piece of missing functionality, to bespoke consulting engagements implementing highly complex workflows. We welcome feedback on existing apps as well as enquiries about custom solutions. Please leave a review below or get in touch with us here.
Installation
Step 1: Install the app from the marketplace.
Step 2: Find the IDs of the Ticket Forms to be hidden.
Step 3: Fill in the IDs in the Hide Form IDs field
Step 4: Restrict Group or Role access based on which teams should have the forms hidden.
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
