This app integrates HelpCenter.io knowledge base content directly into Zendesk, enabling agents to access articles and insert links into ticket replies without leaving the support interface. It provides smart suggestions for relevant knowledge base articles while composing responses, helping agents quickly find and share documentation with customers to resolve tickets more efficiently.
Vendor Description
HelpCenter.io allows you to create a great-looking and fully customizable external or internal knowledge base.
With this app, you can access all the information from your HelpCenter.io knowledge base while solving customer support tickets in Zendesk. Easily insert links and content right into the ticket reply editor. Get smart suggestions for relevant articles from your HelpCenter.io knowledge base.
Installation
- Log in to your help center dashboard on https://helpcenter.io/app/signin and select the help center you want to connect to your Zendesk workspace.
- In your help center dashboard, go to Settings -> Integrations: and toggle the Zendesk integration on.
- Once the integration has been enabled you will see the subdomain of your current help center together with a Zendesk token.
You will need both of these in the next step, so please note them down or keep this page open so you can easily copy and paste on the next step.
- Install the HelpCenter.io app in Zendesk. When prompted for a token and subdomain, copy and paste these from the HelpCenter.io dashboard - you should have noted these in the previous step.
- Click Install to confirm.
You will now see the HelpCenter.io app in the sidebar of your Zendesk ticket view. You can use it to search for articles in your help center and insert them into your ticket replies.
Similar Apps
Advanced Search
Zendesk
Create complex search queries on tickets, users, and organizations
Attachments Plus
Lotus Themes
Displays all attachments and links of the ticket
Ticket PDF Download
Nusive
This application allows the user to download tickets as PDF.
PandaDoc
PandaDoc Inc.
Create, send, and track documents - directly within Zendesk.
Editor Help Center Search
Andrew Schreiner
Add help center search directly to your editor to quickly find and insert links.
Google My Business
Pluscloud
Integrate and reply to Google Maps Reviews and Questions & Answers on your Google My Business locations
