The HEIC Preview app enables Zendesk agents to view and convert HEIC image attachments (commonly from iPhones) directly within ticket sidebars, eliminating the need for external tools or downloads. It automatically detects HEIC files, converts them to JPEG format, and offers one-click downloads while processing images entirely within Zendesk's environment with no data transmission. Support teams benefit from faster ticket resolution when handling iPhone-sourced images without interrupting their workflow.
Vendor Description
Kundelab is a trusted Zendesk Solution Partner specializing in smart automations and seamless integrations for customer support teams.
The HEIC Preview app lets Zendesk agents view and convert HEIC images (commonly used by iPhones) directly within the ticket sidebar—no external tools or downloads needed. It automatically detects HEIC attachments, converts them to JPEG format, and provides a one-click download option. Agents can also manually toggle previews to save processing power.
Key Features: • Automatically detect and convert HEIC attachments. • View converted images instantly within Zendesk. • Download converted JPEGs securely. • Supports both light and dark mode. • Works fully offline once installed (no external CDN required).
Data Privacy: This app processes images entirely within the agent’s Zendesk environment—no attachments, metadata, or customer data ever leave Zendesk. Kundelab does not collect, store, or transmit any user or ticket data. For more information about our data handling practices, please visit: https://kundelab.no/privacy-policy
Installation
- Click Install to add the app to your Zendesk Support instance.
- Open any ticket with HEIC image attachments.
- The app automatically detects and prepares HEIC previews.
- Click Preview to view the converted image or Download JPG to save locally.
No configuration required.
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