
FF Confirm FREE displays a confirmation alert before agents send public replies, preventing accidental disclosure of internal notes or confidential information to customers. The free version includes ads in the confirmation dialog, while a paid version removes advertising. This app benefits both high-volume ticket handlers who process tickets rapidly and less frequent users unfamiliar with the interface, reducing the risk of costly communication errors.
Vendor Description
Installation
インストールするだけで自動的に有効になります。
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