The External ID Editor app enables administrators to edit external ID fields directly within Zendesk's ticket, user, and organization editing pages, with configurable access restrictions. It stores all entered data exclusively within Zendesk's native fields without collecting or sharing information outside the platform. This app benefits organizations that need to manage external system identifiers and maintain audit trails of ID changes within their Zendesk workspace.
Vendor Description
Add external ID editor on app screen of ticket, user and organization editting page.
Setting:
1.Install the app.
2.Set restrictions as needed.
3.Edit external ID on app screen.
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We save the entered content in the external_id field of either the ticket or the user in Zendesk.
This app does not collect any data entered by users. Data entered by users is stored within Zendesk, either in [Tickets] or [User].
Such data is stored and used only within Zendesk and is never stored outside of Zendesk. Furthermore, no data is shared with any third parties.
The data is handled strictly within the scope necessary to provide the service and, unless explicitly disclosed, it is never used for unintended purposes such as training AI models. Additionally, no Personally Identifiable Information (PII) or sensitive data will be shared without user consent.
If you have any questions or concerns regarding data privacy or security, please contact us from the email below. [email protected]
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eclect Inc., the exclusive Master Implementation Partner in Japan/APAC, provides a wide range of services, including license sales, consulting, implementation support, system integration, app development, and more.
Installation of this application will be deemed to represent your agreement with, and consent to be bound by, the Terms of Service below.
Installation
Click 'Install' on Zendesk Marketplace, then select your Zendesk account to proceed with the installation.
From Zendesk Admin Center, fill in required fields and click 'Install' to complete the setup.
Setting:
1.Enter title of this app.
2.Set role and group restrictions. (Optional)
Once installed, the app will be available on sidebar/user sidebar.
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