evaluagentCX is an AI-driven quality assurance platform that analyzes 100% of customer interactions to identify coaching opportunities and automate QA workflows for contact centers. The platform uses automated scoring, customizable insights, and targeted coaching to improve agent performance while incorporating gamification and employee engagement features. It benefits contact center managers and agents seeking to enhance customer experience, reduce QA time, and create data-driven improvement programs.
Vendor Description
evaluagent’s award-winning Automated Agent Improvement and Engagement Platform, evaluagentCX, helps contact centers improve the quality of sales and service interactions and provide an elevated and differentiated Customer Experience (CX).
evaluagentCX is the only platform to connect out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated Quality Assurance (QA) and agent-improvement workflows, and with the right level of human and HR oversight.
By acting as a QA co-pilot, evaluagentCX identifies the must-monitor interactions, delivering time and process efficiencies and enabling rapid, measurable agent performance improvements through targeted coaching – empowering agents to play an active part in their development.
Agents are empowered to play an active part in their learning, with gamification and community features driving engagement and a positive employee experience that rewards, recognizes, values, and actively listens to them.
evaluagentCX is packed with all the features you need to drive improvements in your operation:
- Quality Management
- Reporting & Analytics
- Auto & AI scoring
- Calibration
- Coaching & Feedback
- Agent Engagement
- Integrations with CRM, Web chat and ticketing providers
Get started today!
Installation
Visit www.evaluagent.com to start a free trial
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