The Elevio Zendesk Integration embeds Zendesk knowledge base articles and ticketing functionality directly into an Elevio widget on a website, allowing users to browse help content, submit tickets, and manage existing tickets without leaving the site. This integration benefits companies seeking to improve self-service support and reduce support volume by providing contextual help at the point of need. The app requires access to Zendesk knowledge base and ticket data to display content and enable ticket interactions.
Vendor Description
Elevio’s Zendesk integration brings your support where your users need it most.
With this integration, your Zendesk knowledge base articles and support ticket tools are made available directly in the Elevio widget — so users can browse help content, submit new tickets, and view or reply to existing tickets without leaving your site.
Elevio enhances self-service while reducing friction and support load by delivering a seamless support experience in context.
Elevio requires access to your Zendesk knowledge base and ticket data to display help content and enable ticket interactions — see our privacy policy for details at https://elev.io/legal/privacy-policy.
Installation
- Sign up for an Elevio account at https://app.elev.io/register
- Log in and navigate to the Integrations page within Elevio.
- Select the Zendesk integration and authorize access to your Zendesk account.
- Follow the on-screen steps to complete setup and sync your help articles.
- Navigate to the Modules settings area in Elevio and enable the Support module, selecting Zendesk as the provider.
- Add the Elevio embed snippet to your site’s HTML to enable the Elevio widget with Zendesk support.
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