The Download Recordings app enables agents to view and download Zendesk Talk call recordings directly from the ticket sidebar, eliminating the need to scroll through entire tickets to locate specific conversations. Support teams benefit from quick access to hundreds of call recordings monthly, allowing them to efficiently reference past calls for troubleshooting and customer issue resolution.
Vendor Description
The ultimate solution for viewing and downloading Talk conversations from the sidebar
Join a growing number of organizations leveraging our tool to easily access hundreds of call recordings each month directly within their agent view, eliminating the need to scroll through the entire ticket. Reference past calls easily to troubleshoot customer's needs.
Gone are the days of scrolling through the ticket just to find a specific Talk conversation. With Download Recordings, you'll immediately notice how you can seamlessly access all of the current conversation's conversations in the sidebar.
Proudly built by Blue Canary Software and our incredible users.
Installation
1) Click Install 2) Please check to ensure you don't have "Require authentication to download attachments" enabled 3) Boom- that's it!
Troubleshooting
- Contact us: [[email protected]](mailto:[email protected]
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