Doc Viewer Pro allows agents to view Microsoft Word documents and text files directly in Zendesk without downloading them, using a sidebar panel, popup window, or new tab option. The app supports .docx, .doc, .docm, .rtf, and .txt formats and includes a download button for agents who need to save files locally. This streamlines document review workflows by keeping agents in the Zendesk interface while maintaining access to customer files.
Vendor Description
The days of downloading documents to view them are over. With Doc Viewer Pro you can easily see all Docs in your current conversation in the side bar. Docs can open in a window so you can see them without downloading them or leaving the agent view. If you'd like, you can also open them in a new tab. Finally, a download button is also offered for situations where you need to store the document on your computer. Supported document formats are: .docx, .doc, .docm, .rtf, and .txt
Installation
Click Install. Please check to ensure you don't have "Require authentication to download attachments" enabled. For more details see the Zendesk help page here: https://support.zendesk.com/hc/en-us/articles/203927716-Attachments-in-Zendesk-Support#sec5
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