The Disable Ticket Fields app allows administrators to selectively restrict agent access to specific ticket fields while keeping them visible in the interface. Administrators configure which fields to disable through the admin panel, and those fields become read-only for all agents. This app is useful for organizations that need to enforce data governance or prevent agents from modifying sensitive or system-critical ticket information.
Vendor Description
This simple app disables ticket fields you select for all agents.
Select the fields you want to disable in the admin interface. The fields will still be visible to the agents but they will not be editable.
If you have questions about Disable Ticket Fields, ask us at [email protected].
Visit beri-app.com to learn more about our apps.
Data Privacy and security
Your privacy is very important to us, and we want you to feel confident when using this app. This app does not access, store, or process any Zendesk customer data beyond what is necessary for its functionality. We only collect limited, anonymized analytics to improve app performance and user experience. No personally identifiable information is gathered. All analytics data is handled securely, used solely for internal purposes, and never shared with third parties. We take user privacy and data security very seriously and ensure that all information is protected from unauthorized access.
Installation
Click Install and follow the instructions.
To select the fields to disable, open the Disable Ticket Fields application page in the Zendesk Support navigation bar.
Please contact [email protected] if you have any trouble.
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