Default Settings App

With many Zendesk instances, there may be a lot of different teams working in the same account. This can result in dozens of different ticket fields, scores of different brands, and hundreds of groups. Zendesk currently only allows one default to be set for each of these, but many teams find they need to have different defaults set for different agents. This is most apparent when creating a new ticket in Zendesk which will show the default brand, ticket group, and ticket form by default.

The Default Settings App is designed to meet this use case by allowing an admin to specify three default settings for users that have the app enabled: \n1.Brand 2.Group 3.Form

The set up is simple, just find the ID of the brand, the group, and the form that you would like to configure and then enter in the settings page. After that, whenever a user creates a new ticket, the brand, group, and form will be automatically set for the user when the app loads.

If you want to set the defaults for only certain teams, just use the Zendesk Role or Group Restrictions to only enable this app for those teams. You can even install the app multiple times if you need to have different sets of restrictions on different teams. For more help on installation or for how to find the brand, group, or ticket form id, please see the Help Centre article here.

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About Eastern Logic

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