Data Assembler displays customizable organization and contact information directly in the ticket view, allowing agents to quickly access relevant data without navigating to separate profiles. Administrators can configure which fields appear and in what order through a simple interface. The app benefits support teams by reducing lookup time and improving first-contact resolution rates, with functionality comparable to Zendesk's native cards but available at all subscription levels.
Vendor Description
Data Assembler
Improve the efficiency and productivity of your agents by providing an instant overview of relevant data, making it easier to process tickets and ensuring greater customer satisfaction. Unlike the Zendesk Essentials Card (only available with Enterprise and Enterprise plus), our app lets you also pick and choose elements from your organization fields.
Choose / rename / organise your Zendesk fields in the administration area in just a few clicks:
Enable your agents to quickly retrieve essential information without having to open each ticket, user profile or organisation page individually.
About SEIF
SEIF is a company that runs with a simple motto : Simplify your customer relationship. With 10 years of experience in customer relations, our experts support you in optimizing customer satisfaction in order to improve your performance by creating lasting relationships. We want to enhance every Zendesk user's daily life by offering a various set of Apps and Themes. Feel free to reach us so we can offer you a dedicated and indiviual support on Zendesk products.
Data and privacy
This app runs entirely within the Zendesk App Framework (ZAF) in your agents' browser. Customer data (tickets, users, organizations, and related fields) is only accessed through Zendesk's official APIs via ZAF, in the context of the logged-in agent. We do not store, transmit, or process your data on our own servers. Data is not shared with third parties and is not used for any purpose other than powering the app's features inside your Zendesk instance. Access to data is limited to what the installed app is allowed to do in your Zendesk account. For more details, see our Legal & Data Protection Notice.
Installation
Install the app, choose the fields you wish to display by using the + Button then Field. Once the field is created, select the ticket/organization/users field you wish to display and give it a name.
You could also create Section to organize / separate your fields. Finally, You can use the preview or go directly in a ticket / application to double check the result
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