This app displays customer-friendly field titles to agents in the ticket interface, allowing them to see simplified labels instead of internal field names. Agents can toggle between customer-facing and internal titles via the ticket sidebar, and admins can set a default view for the entire team. Support organizations benefit from reduced agent confusion, faster onboarding, and improved alignment between agent and customer perspectives.
Vendor Description
Show Customer-Friendly Field Titles to Agents
App Overview
Admins often use "Title shown to customers" to simplify the end-user experience while keeping internal field names functional and descriptive. But what about your agents?
As support teams grow, clarity for agents becomes just as important. This app brings the customer-facing field titles into the agent interface—giving your team a cleaner, more intuitive view of ticket fields.
Key Benefits
✅ Improves agent experience by hiding cryptic field names
✅ Aligns agent and customer views for better understanding
✅ Reduces onboarding and training time for new agents
Features
- Set a default view (customer title or internal title) for all agents
- Allow agents to switch views from the ticket sidebar
- Fully compatible with Zendesk dark mode
⚠️ Note: This only applies to fields visible/editable by end users.
Need Something Custom?
Aidvisor builds smart solutions on the Zendesk platform, helping teams solve both common and custom support challenges.
We welcome feedback and feature requests. If your team has a unique use case, get in touch—Aidvisor is here to help.
Installation
Click Install and follow the on-screen prompts. You can configure the default settings during or after installation.
Need help? Contact us at [email protected]—we’re happy to assist.
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