Claimit enables Zendesk support agents to file courier claims for lost or damaged shipments directly within tickets, eliminating the need to switch between systems. The app automates claim management and provides visibility into claim status, helping e-commerce businesses reduce administrative overhead and recover costs from carriers without leaving their support workflow.
Vendor Description
Claimit: Automating lost and damage courier claims
Claimit’s platform pro-actively manages and automates the process of claiming what you are owed from your couriers. Claimit reduces inefficiencies in the lost and damaged claims process, saving your business time and money, driving profitability and scalability at the click of a button.
Seamless Integration with Zendesk
Claimit's integration with Zendesk redefines customer support dynamics for e-commerce entities, enabling support representatives to seamlessly monitor, address, and initiate claims without ever leaving a Zendesk ticket. This integration offers:
Hassle-Free Claims: Create and submit lost and damage claims effortlessly, directly from a ticket
Comprehensive Visibility: Instant access to detailed insights regarding each claim, facilitating a deeper understanding of customer issues
Save time and money: Reduce time spent on claims management by saving up to 15% on your shipping costs
Installation
Have an account already?
Then simply click install, sign in and approve the OAuth request. You are ready to go.
No account?
1) Contact [email protected] in order to obtain an account
2) We will send you an email link
3) Follow the link and instructions to complete your sign up
4) Go to settings, couriers and then add your first courier
5) Come back here and click install
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