This app enables support teams to update multiple macros and dynamic content entries simultaneously, including their content, status, and assignments, rather than editing each individually. It reduces the time required for bulk updates and minimizes the risk of using outdated macros or content. Support administrators and team leads benefit most from this scalability feature.
Vendor Description
Bulk Macro/Dynamic Content Management helps you save time when updating your Macros and Dynamic Content. Allowing you to update multiple at once, not only updating the content in the Macros and Dynamic Content at once but also the statuses and who they are assigned too.
Powerful
Easy to use
Scalable
We help make it easy to manage your Zendesk account, saving you time, and decreasing the chance of sending a Macro or Dynamic Content that needs to be updated quickly.
Please note, this app will not work for agents that don't have access to editing Macros or Dynamic Content.
Installation
- Click install
- On the left you will see the new icon that you can open
- If you have the ability to update Macros and Dynamic Content then you will be able to use this tool
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