Better Attachments enables Zendesk users to search, preview, and manage attachments across their entire workspace through two integrated views: a ticket sidebar for categorized viewing with image and document previews, and a navigation bar for global search and bulk deletion. Support teams benefit from the ability to free up storage space by quickly identifying and removing large files, while also filtering attachments by file type, size, ticket status, and other criteria to locate specific content efficiently.
Vendor Description
Better control over ticket attachments
You can view and manage attachments in two separate views: The ticket sidebar and the left-hand navigation bar. You will receive access to both apps without additional payment.
Inside ticket sidebar
- Categorized attachments: Break down ticket attachments by images, links, and files
- Image previews: Simply click on an image thumbnail to open within Zendesk. No need to download or leave the tab.
- File previews: Better Attachment also supports file previews for PDFs, Word documents, spreadsheets, PowerPoint slides and more. Right within Zendesk and nowhere else!
- One-click downloads: Download single attachments or all attachments in a .ZIP file
Inside navigation bar
- Global search: Search for attachments throughout your entire Zendesk workspace
- Free up storage space: Quickly delete large attachments to save on Zendesk storage space
- Attachment filters: Filter attachments by file name, file size or file type
- Ticket filters: Search attachments in tickets based on its creation or update date, ticket status, tags, or custom field values. Find attachments in exactly the type of tickets you need.
- Easy download: Find specific attachments and download them with a single click
- Ticket access: Open the original ticket in a new Zendesk tab
Installation
Simply click install and immediately keep track of your attachments.
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