babelConnect integrates phone calling capabilities directly into Zendesk, enabling agents to make and receive calls without leaving the platform while automatically matching callers to customer profiles and populating relevant information. The app includes VoiceBot automation technology that can handle up to 90% of customer service tasks, such as automating initial call interactions and routing, with visual tools for customizing workflows to match specific business processes. Organizations benefit from reduced call handling time, lower per-call costs, and faster implementation, making it valuable for customer service teams seeking to improve efficiency and reduce manual work.
Vendor Description
Read “4 Strategies to Boost Your Zendesk”
Get more info at babelforce.com
What if you could automate 90% of customer service tasks?
About babelConnect
babelConnect provides powerful, integrated inbound and outbound telephony within the Zendesk interface.
Combine that with our world-class VoiceBot technology and the ability to automate 90% of customer service tasks and you have… well, you have the solution to a lot of pressing problems.
You’ll also be able to add custom automations to virtually any core processes, all with intuitive visual tools. That’s why babelforce users see benefits including:
- Automating the first 45 seconds of the average call
- Saving €0.5 million per 150K calls per month
- Achieving time to value of 4 months or less
Here’s the core functionality we add to your Zendesk:
- Auto-open customer profiles, conversations, messages and other timeline events, based on customizable triggers in the call.
- Match callers to their Zendesk profiles automatically, or generate new profiles if they don’t exist.
- Dynamically update the attributes of new or existing conversations and messages.
- Link conversations with end-users, and assign them to agents and Zendesk queues.
- Auto-open the babelConnect phone widget for new inbound calls or outbound click-to-call.
This app requires an active babelforce license.
Installation
In babelforce:
- You will need an active babelforce license to use this app. If you do not yet have a babelforce license, contact [email protected]. If you do have an account, log in.
- Once you have access to your babelforce account, add the Zendesk integration within babelforce. Give the integration a name, then enter the subdomain of your Zendesk account, the username (email address) of the admin owner and add an API token that the admin gets from Zendesk.
- Then just sync the agents from your Zendesk to babelforce by selecting the agents who will work on calls and SMS.
- You are ready to create IVR, call-flows, integration process flows and lots more. #### In Zendesk:
- Install the babelConnect app from the marketplace in Zendesk.
- Each agent can request a password for the primary email address that they have in Zendesk, assuming you have sync’d that agent from Zendesk to babelforce as noted above.
- Each agent now can make use of the babelforce services.
You can find a complete overview of the installation process on our help center.
If you have any questions, just contact us at [email protected]
Similar Apps
Time Tracking
Zendesk
Helps you track time spent on tickets.
User Data
Zendesk
Displays information about the ticket requester and requesters organization.
Ticket Field Manager
Zendesk
Allow an admin to configure ticket fields to be required, hidden, or made read-only.
Five Most Recent
Zendesk
Display the five most recent tickets the requester has submitted
Tables
Sparkly
Tables in tickets, finally.
Ticket History
Zena Hirsch
Displays recent tickets in the ticket sidebar.
