Audio Recorder by inFocusCX enables support agents to record and send audio messages directly to customers via WhatsApp from the Zendesk ticket interface. The app is designed for support teams handling complex requests who want to provide more personalized communication without leaving Zendesk. It requires Zendesk Suite Professional or higher for access to the Conversations API.
Vendor Description
This app requires access to the Conversations API for advanced customizations (included in Zendesk Suite Professional or higher). See About Sunshine Conversations for more information.
Long Description:
Transform the way you communicate with your customers using Audio Recorder by inFocusCX. Record and send audio directly from the Zendesk interface to your customers via WhatsApp in just a few clicks.
Audio Recorder by inFocusCX streamlines your communication, enabling a more human and closer support experience. Ideal for bringing clarity to important messages and personalizing your customer interactions in real time, Audio Recorder is fast, easy to use, and fully integrated into the Zendesk interface.
This app is perfect for teams that want to handle complex requests more efficiently or build more personal connections with customers.
Highlights:
Audio recording directly in the Zendesk ticket.
Instant sending of voice messages via WhatsApp.
Intuitive interface integrated into the Zendesk experience.
Personalize customer support with clear and agile communication.
It’s very easy to use: just click the "microfone" icon and recording will start immediately!
After recording, you have full control to send it to your customer, or delete it and start a new recording.
Don’t waste any more time—take advantage of this amazing new feature! Try Audio Recorder by inFocusCX and level up your team’s support interactions. Start today and offer a more integrated and efficient customer support experience.
Installation
Prerequisites
You need Sunshine Conversations (SunCo) included in your Zendesk plan.
Installation
Just click the Install button located in the upper-right corner of this page. When you are redirected to the Zendesk page, click Install again.
In the configuration section below, we’ll show you how to set up the installed app so it works perfectly.
Configuration
Fill in the "App ID" field - instructions here
Fill in the "Key ID" field - instructions here
Fill in the "Secret Key" field - instructions here
Fill in the "inFocusAuth" field - Sign up to get the code
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