Attachment Manager simplifies ticket document handling by enabling agents to search, filter, sort, and preview attachments without downloading them. The app supports bulk operations like downloading or zipping multiple files at once, integrates with Dropbox for cloud access, and allows selective file format display for better organization. Support teams benefit from reduced document management friction and faster access to ticket-related files.
Vendor Description
Our Attachment Manager app simplifies document management for tickets, providing easy access, filtering by type, and options for downloading files individually or in bulk(ZIP). Users can also preview attached documents without downloading them.
Key features:
Sidebar attachment search: Easily locate attachments within the sidebar.
Filter and sort options: Filter search results by type or sort them by name or date.
Preview without downloading: View attachments directly within Zendesk without downloading.
Download flexibility: Download single attachments or all at once for convenience.
Format support: Supports all regular formats such as xlsx, pdf, docx, etc.
Cloud account integration: Connect your cloud account directly to access attachments seamlessly. Can connect to the Dropbox account.
Conversation thread attachment: Attach files directly within conversation threads for efficient communication.
Selective format display: Choose specific file formats to be displayed within the widget for easier access and organisation.
Zip all attachments: Conveniently compress and zip all attachments for easy sharing and storage.
File type (pdf, jpeg, png, jpg, zip, etc.): Filter attachments by file type for quicker identification and retrieval.
Installation
Go to this URL for deatialed installation guide: https://saasly.in/apps/userguide/how-to-install-attachment-manager-by-saasly-in-zendesk
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