Article Recommendations by Contexter uses AI-powered predictive analytics to surface relevant help center articles to users within their application, reducing support ticket volume by addressing common questions before they reach the support team. The low-code solution integrates with existing knowledge bases and increases knowledge base ROI by delivering contextual recommendations at the moment users need them, rather than requiring them to leave the app to search manually. Support teams benefit from reduced ticket load while customers receive faster self-service assistance.
Vendor Description
Reduce support load. Improve knowledge base ROI.
Most support tickets can be answered by a help center article. Contexer solves this problem.
Contexer surfaces the right help center resource to your customer at the right time, while they're still in your app.
Contexer is a low-code solution that
- provides your users with in-app help center recommendations,
- integrates with your existing knowledge base, and
- saves your support team time
Improve Support Team Efficiency
- Most support tickets can be answered by a knowledge base article. Contexer surfaces those articles while the user is using the app.
Increase Knowledge Base ROI
- Customers rarely leave the app to search for a knowledge base article. Contexer improves knowledge base ROI by using predictive analytics to surface the right articles to user based on current interactions.
AI/ML Powered Recommendations
- Contexer uses a combination or AI/ML and predictive analytics to get your customers the right help center resources.
Security
Contexer provides reliable ongoing customer support, following best practices and industry standards
- Application monitored 24/7/365
- 1 business day SLA for support responses
- Encryption at rest and in transit
Feedback
We're actively collecting and incorporating feedback on the product and would welcome your views about anything that's working well or could be improved. Please submit your feedback here.
Installation
Contexer support
The Contexer for Zendesk Integration is available to Contexer admins.
Getting started
To connect Contexer to Zendesk:
Click on the Integrations link in the nav bar
Enter your Zendesk domain
Follow the steps to Admin Center to setup your connection
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