Advanced Conditionals enables support teams to create conditional rules that automatically control ticket field behavior based on specific criteria, such as hiding fields, making fields mandatory, setting read-only status, or auto-populating values. The app reduces agent errors and operational inefficiency by streamlining ticket completion workflows and minimizing the number of required custom fields. This benefits support managers and agents who need to enforce consistent data entry standards while improving ticket processing speed.
Vendor Description
Increase the efficiency of your operation by reducing custom fields and agent errors in ticket filling.
Reduce the time spent filling out ticket fields, reduce errors in ticket field filling, and also reduce the number of ticket fields by creating rules to improve your agents' work experience.
Features
With the Advanced Conditionals App you can:
- Hide options from a ticket field;
- Hide ticket fields;
- Make a ticket field mandatory;
- Set a ticket field as read-only;
- Fill a ticket field with a specific value;
- Send a Zendesk notification to the agent;
In each rule, you can specify multiple conditions and which of the above actions you want to execute. For example: I want the CPF field to be mandatory to save the ticket only when the ticket is assigned to the Support group and the Service Type field has the Order Inquiry option selected. A simple rule to build with our app.
View our privacy policy.
Want to test or use the App, contact us via email: [email protected]
Installation
Installation
Follow the steps below to start using our app:
- Click the install button;
- Contact us via email [email protected] to release the app;
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