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Feature
Past Tickets Search AI by Macha
ChannelReply
Rating
5.0 (7)
4.0 (166)
Price
Paid
Paid
Installs
25+
1,337+
Published
Nov 12, 2025
Dec 18, 2015
Last Updated
Feb 13, 2026
May 26, 2023
Version
1.0.0
2.0.2
Products
Support
Support
Free Trial
No
No
Which should you choose?
ChannelReply has 1.3K more installs than Past Tickets Search AI by Macha, suggesting broader adoption in the Zendesk ecosystem.
Past Tickets Search AI by Macha is rated higher at 5.0 vs 4.0 stars.
Both apps are free, so you can try each without any cost commitment.